Support
Stuck? Most answers are below. If not, email hello@puckmaxxing.com and a real person will reply, usually within two business days.
My player's code doesn't work
Codes work once and last 24 hours. On your phone, open your player's profile and tap “Get a new code”, then type the new one on their device. Letters and numbers only, and there's no 0, O, 1, I or L.
I didn't get the 6-digit email code
Check spam or promotions, then tap “Resend code” in the app after a minute. Codes come from noreply@puckmaxxing.com.
Voice cues stop when the screen turns off
Keep the app open during a session; it keeps the screen awake. Check that the phone isn't on silent-mode restrictions for media and that its volume is up.
A session didn't count
Sessions count when every set's timer runs out and each set is tapped done. A session that's paused for more than five minutes or ended early is saved but doesn't count toward the ladder.
How do I cancel?
Cancel in the App Store or Google Play subscription settings, or in your web account if you subscribed there. Your player keeps their ranks and badges.
How do I delete our data?
Delete a player in their profile, or delete your whole account in Settings. Deleting removes training data right away.
More about how Puckmaxxing works is on the home page. Read our privacy policy.